Services Quality Control

At Nilotia, we understand the need for customer satisfaction, which is the primary priority. Total Quality Management is paid special attention by the management in service provision and as such, it's inculcated in our organization as vital element of our culture. Both quality control and performance are measured regularly to ensure we stay the course. Our employees and managers on a day-to-day basis ensure these values are reflected in the service delivery.

Management

Nilotia Freight and Logistics Limited has a management structure, which ensures administrative accountability and exceptional client service. Specialists in management provide continual in-service training to our staff. This relates to labor relations and laws, and to changes in road freight and customs laws.

In addition, job training is given to all our customs clerks, thereby ensuring that custom documentation is of the highest standard, and that checks and balances are in place to prevent unnecessary delays at port and border posts.

Administrative control is exceptionally important to us. This is to ensure quick and efficient invoicing of clients, which means that customs documentation, is rapidly returned to clients for tax purposes.

Health & Safety

We value our employees’ safety, and as such we pay special attention to safety at work. In this regard, extensive occupational Health and Safety procedures and Safety regulations are strictly adhered to. Relevant training in dealing with hazardous substances is encouraged.